In case of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity for Consumer Disputes. The competent entities in Portugal are listed on the Consumer Portal:

Arbitration Center: CNIACC – National Center for Information and Arbitration of Consumer Disputes

Address: Rua D. Afonso Henriques, 1, 4700-030 Braga

Telephone: (+351) 253 619 107

Email: geral@cniacc.pt

Website: www.cniacc.pt

For more information, consult the Consumer Portal at www.consumidor.pt.